Payments & Security

How to Pay, Payment Security & Payment Options

How can I pay for my booking?

You can make a payment online or over the phone. We accept Visa and Mastercard.

Are my details secure?

Yes. Your details are secure and shopping with ClubConnect and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.

What is "TicketMates Australia" on my bank statement?

TicketMates Australia is our partner company and handles all of the online payments. The name “TicketMates Australia” may show on your bank statement for any ClubConnect transaction.

I have a coupon code for a discount, how do I use it?

Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.

My payment has been voided, what do I do now?

When a customers transaction fails, this means we had an issue confirming the booking with the tour supplier. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

If my payment has been voided, is my voucher still generated?

Unfortunately if your payment has been voided, it means we had an issue confirming the booking with the tour supplier. As a result, no voucher or booking confirmation is generated and we suggest not trying the request again as it may result in multiple transactions. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

Can you help us get our bank to fast track the payment?

We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.

I still want to book, how can I make that happen?

It’s best to contact our friendly team directly on info@clubconnect.com.au, and they can ensure your booking is made without any additional voided payments.

Why has my purchase been put into manual review?

Sometimes our system flags purchases based on items sold or the purchase amount. If your purchase has been put into manual review, you will be notified after you confirm your payment details. Rest assured, there is nothing to worry about and no further action is required on your part. Typically, the purchase will be manually reviewed and released within one business hour, however if you have any concerns please give our friendly team a call on 07 5606 0192.

Can't Find What You're Looking For?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Reach out to us directly at info@clubconnect.com.au.

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